Conducting Business with Us

During the COVID-19 pandemic, we implemented adjustments to the way we conducted business with our customers so that we could continue meeting their needs. As we re-open our office, we are maintaining certain practices that have provided greater efficiency in conducting business. Please refer to this page for guidance on how to best reach us and get the information or service that you need.

Not finding what you're looking for? Please feel free to send us an email to Emails are monitored during normal business hours, Monday-Friday from 8:00am - 4:30pm.

For Customers

To report a water or sewer emergencyCall 425.392.6256 and follow recording prompts. more information
For non-urgent customer account inquiriesEmail Emails monitoried M-F 8:00am-4:30pm
For account access and payment optionsVisit Account Access and Payment
To start or stop water and sewer serviceVisit Start or Stop Water/Sewer Service


Public Records

To request public recordsSubmit a Public Records Request Form.

Board of Commissioner Meetings

Meetings are held the first 3 Mondays of each month at 3:30pm at the District office. If a regular Board meeting falls on a holiday, such regular meeting will be held on the fourth Monday of the month.

To view Board agendas/packets/minutesVisit the Agendas, Packets and Minutes Center
To view or participate in hybrid Board meetings, including providing verbal comment.Meetings will offer in-person or remote attendance options.

Refer to the meeting agenda for remote access information.

For detailed Zoom instructions please visit:
Public access to remote Board meetings: Zoom instructions (PDF)
To submit written public commentEmail administration@spwater.orgDeadline:12:00 noon the day of a meeting. When submitting a public comment, please include your name and address, or relationship to the District. 

For Builders and Developers (Developer Extension Agreements)

For existing projectsEmail or call your District contact. Staff directory
For new project inquiries and questionsEmail
For information on process, specifications, regulations, and feesVisit the Builders/Developers page.