Conducting Business with Us

Water and sewer services are essential. As the COVID-19/Coronavirus pandemic impacts our community, we're working to ensure that our customers' needs continue to be met while we do our part to mitigate this serious issue. As we implement adjustments to the way we conduct business with our customers, please refer to this page for guidance on how to best reach us and get the information or service that you need.

Not finding what you're looking for? Please feel free to send us an email to Emails are monitored during normal business hours, Monday-Friday from 8:00am - 4:30pm.

For Customers

To report a water or sewer emergency
Call 425.392.6256 and follow recording prompts. more information
For non-urgent customer account inquiries
Email billing@spwater.orgEmails monitoried M-F 8:00am-4:30pm
For account access and payment options Visit Account Access and Payment In-person option suspended
To start or stop water and sewer service Visit Start or Stop Water/Sewer Service

Public Records

To request public records
Submit a Public Records Request Form.
Per Governor’s Proclamation 20-28, the requirement for District staff to provide an initial response to a public records request within five business days is suspended. During this time, it may take longer for District staff to fulfill your request.
For more details on the temporary changes to public records services, read the emergency announcment.

Board of Commissioner Meetings 

Meetings are held the first 3 Mondays of each month at 3:30pm.
To submit written public comment
Email administration@spwater.orgDeadline is 2:00pm day of a meeting.
To view Board agendas/packets/minutes
Visit the Agendas, Packets and Minutes Center
To observe Board meetings remotely
Refer to the meeting agenda for remote dial-in access instructions.

For Builders and Developers (Developer Extension Agreements)

For existing projects
Email or call your District contact. Staff directory
For new project inquiries and questions Email
For information on process, specifications, regulations, and fees Visit the Builders/Developers page.