COVID-19 Customer Support Program

Governor Inslee issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Sammamish Plateau Water is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you experience hardship because of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

If you feel you will have difficulty paying your bill, please contact our
customer service staff at 425-392-6256 so we can make arrangements that will work for you.  

We recognize that it is unknown at this time what the overall impact of the COVID-19 pandemic will be on the world and our corner of it. During these unprecedented times, it is our ultimate goal to ensure continued operation of our water and sewer systems. We remain committed to being responsive to the needs of our customers and promoting a safe work environment for our employees. Below are actions that we’ve taken on behalf of our customers:

Declaration of Emergency

On March 16, 2020, Sammamish Plateau Water’s Board of Commissioners formally declared a state of emergency in response to the COVID-19/Coronavirus pandemic. At that time, the Board authorized staff to implement interim billing and collections policies and practices in response to the pandemic. Note: These interim billing and collections policies are now identified as a COVID-19 Customer Support Program.

Temporary suspension of service terminations

The District has temporarily suspended shutoffs or lock offs for non-payment, including rental homes, for a period not to exceed 60 days beyond the date the District withdraws the declaration of emergency.

Re-establishment of service

If the District becomes aware of an existing locked off account needing access to water, the District will re-establish service for a period not to exceed 60 days beyond the date the District withdraws the declaration of emergency.

Temporary suspension of late fees and interest charges

The District has temporarily suspended the charging of late fees, and will not impose interest charges for past due water and sewer accounts for a period not to exceed 60 days beyond the date the District withdraws the declaration of emergency.

Extension of flexible payment terms

The District will work with customers who are unable to pay their bills for water and/or sewer service in a timely manner due to the impact of COVID-19 by extending long-term payment terms for a period not to exceed one (1) year beyond the date the District withdraws the declaration of emergency. For extenuating circumstances, the General Manager has the authority to approve longer-term payment arrangements of up to two (2) years beyond the date the District withdraws the declaration of emergency. While the District can extend flexible payment terms to customers in response to the COVID-19/Coronavirus pandemic, the District cannot “forgive” water and sewer service billings under Washington State law.

Existing Low-Income Discount Program

The District has an existing Low-Income Discount Program for qualifying single- and multi-family residential households.

Additional Resources

The Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. You can reach the Utilities and Transportation Commission Consumer Hotline at 1-888-333-WUTC (1-888-333-9882) or by email at consumer@utc.wa.gov.

Washington State’s Department of Social and Health Services (DSHS) is offering Disaster Cash Assistance for some Washingtonians. To get more information, please visit WashingtonConnection.org, or call 1-877-501-2233.